Archive for the ‘Uncategorized’ Category

Congressional Hearing – Resources and Partnerships Highlighted

November 6, 2009

This is from the Bureau of National Affairs, and outlines their thoughts from yesterdays congressional hearing on ORC.  I was pleased that the issues of resources and productive partnerships were highlighted.

Agents Say Resources, Not New Rules Key to Combating Fencing on Websites

Federal law enforcement agents told the House Judiciary Subcommittee on Crime, Terrorism, and Homeland Security Nov. 5 that online services are cooperating with their efforts to combat online sales of stolen property by organized crime groups, and that they do not need new procedural authority to ensure compliance with requests for information in connection with their investigations.

The National Retail Federation has estimated that organized retail crime and the sale of stolen products online, otherwise known as “e-fencing,” costs companies billions annually and also deprives states of considerable tax revenues.

Three bills introduced in early 2009 as part of an effort to target the offense (S. 470, H.R. 1173, and H.R. 1166) would create record-keeping and fraud investigation rules for online services that enable users to sell products. Companies like eBay have complained they unfairly single out online businesses and invade legitimate online sellers’ privacy rights.

Rep. Lamar Smith (R-Texas) and Rep. Robert Goodlatte (R-Va.) introduced a fourth bill targeting organized retail crime Nov. 3 (H.R. 4011). The proposal would target transferors, sellers, and other participants in online sales of stolen products, but would not codify new requirements for online services.

“We need to make sure that legitimate online businesses like eBay and craigslist and a whole host of other online businesses are accommodated in the sense that we need to find ways that they can cooperate with law enforcement without having legislative requirements that are too intrusive in terms of their business model,” Goodlatte said.

Law Enforcement Praises Service Cooperation

“Organized retail crime is a huge and growing problem,” Goodlatte said. Not only are companies incurring substantial losses from stolen products, but in many cases the proceeds are being used to fund other criminal and terrorist activities, he said.

Agents from the Federal Bureau of Investigation, U.S. Immigration and Customs Enforcement, the U.S. Secret Service, and U.S. Postal Inspection Service told the subcommittee that online services are cooperating with law enforcement efforts, and that federal agencies do not need additional procedural authority to obtain information from them.

“Do you have enough authority under present criminal law procedure to open an investigation and proceed?” Rep. Robert Scott (D-Va.) chairman of the subcommittee, asked. “Do you need any new laws on the books from a procedural perspective to investigate?”

David J. Johnson, section chief of the FBI’s violent crime section of its criminal investigation division, answering on behalf of himself and not the FBI, said “the existing laws on the books, whether it’s Title 18 U.S.C. §§ 2314, 2315, or the conspiracy statutes or the money laundering statutes or even the RICO statute provide adequate criminal remedies.”

“Based on my limited interaction with auction sites, they have been cooperative with the FBI and have given us the assistance we have requested,” Johnson said. “The level of cooperation between state and federal law enforcement and the private sector has been outstanding.”

Janice Ayala, deputy assistant director of ICE’s office of investigations, said that online services like eBay have systems in place to monitor their services for sales of stolen products, and are working closely with federal and state law enforcement to address the issue.

John R. Large, special agent in charge of the Secret Service’s criminal investigations division, said that online services have also worked with his agency to successfully investigate and prosecute several organized cybercrime groups.

“So it seems like criminal laws are enough, the procedures are enough, the problem seems to be resources. So if we want to do something, we need to get you the resources,” Scott responded.

Four Pending E-Fencing Bills

As part of an effort to address e-fencing, lawmakers introduced three bills in early 2009.

Sen. Richard Durbin’s (D-Ill.) S. 470 would require online services to investigate reports of stolen product sales, suspend sellers who are engaged in suspicious activities, and keep records of all complaints and reports for three years.

Online services would also be required to collect and retain information about “high volume sellers,” The bill would expose services to civil penalties for failure to comply with those requirements, and criminal penalties for knowing violations.

Scott’s H.R. 1166 would require online services to disclose contact information for high-volume sellers to parties who have reported stolen products to law enforcement. It would also place a duty on services to determine whether their users’ sales are lawful, and impose criminal penalties for services that knowingly participate in the sale of stolen products by providing an internet marketplace.

H.R. 1173, introduced by Rep. Brad Ellsworth (D-Ind.), would prohibit “facilitation of organized retail crime,” and require online services to remove sales of suspected stolen products when presented with credible evidence.

Services would also be required to maintain a record of those investigations and information about high-volume sellers for three years. The bill provides that any property used, in any manner or part, to facilitate organized retail crime would be subject to civil forfeiture, and would create a civil cause of action against any operator of a Web marketplace for damages and injunctive relief.

The fourth bill does not have requirements for online services. H.R. 4011, would establish criminal penalties for the transport, transmission, or transfer in interstate or foreign commerce any goods, wares, or merchandise worth more than $1,000, for sale online, knowing they were stolen. It would also criminalize the bartering or selling of stolen merchandise worth at least $1,000, knowing the products are stolen, converted, or taken by fraud; and establish a multi-jurisdictional task force to initiate investigations of organized retail theft

This is my personal blog and does not represent the views of my current, past or future employers..

eBay + retailers nail bad actors

October 30, 2009

Much work has been done over the last year on stolen goods in retail.  In my new role at eBay I lead a team of professionals who are pioneering new ground and are working collaboratively with their retail partners.

Here is a small example highlighted by my colleagues at Rila.

 

Top Stories:
Police Make Arrest in Diabetic Test Strips Thefts
ArizonaA joint sting operation known as “Operation Interceptor” has nabbed a suspect involved in selling stolen diabetic test strips.  During the operation, the suspect bought 30 boxes of test strips with a value of $2,254 for only $215 on five different occasions.

Report the Facts Please

October 27, 2009

I came across this story today and thought it was just absurd how the writer jumps from one or two anecdotes from unhappy people and then makes broad statements of facts.  This was particularly concerning to me because it referenced a program I was involved with the implementation, measurement and evolution of and the broad statement made is far from the truth.

Here is the story:

Driver’s License Scanning Reduces Fraud, but May Alienate Shoppers
Returns fraud and abuse is a $15.5 billion dollar-a-year problem in the United States alone, according to research by The Retail Equation, a technology company that makes a sophisticated tool to help retailers fight the abuse. But the problem is, that tool appears to be alienating many shoppers. RetailCustomerExperience.com

The Facts-  The companies (multiple) I was involved with that implemented this program the results were the following:

1) Huge cost savings +100m

2) Huge Shrink savings

3) Faster speed at the check out (a former customer pain point)

4) Less people being denied without facts

5) A safer process of denying returns for our associates

These facts seem to be missing from this writers story.  Also missing is that you can very easily identify your good customers and ensure they have the best treatment. 

This approach is no different from utilizing a service “fact based” to approve credit cards and checks.  In fact because the data you are making the decisions on is your data, I would suggest it is a step up from the common check verification systems in place today.

Retailers that will survive this down economy will need to leverage their data, technology and controls to win. 

Oh the last piece that was never mentioned is The Retail equation actually invented bounce back coupons to help retailers recapture sales and turn the refund into a sale..  I’m told the success of this campaign rivals some of the best customer marketing campaigns on the market.

Report the facts please, somewhere our dollars are counting on it!!!!!

 

These are my personal opinions and do not represent the opinions of any past or present company.

Employee Theft- Why don’t we talk about this as much?

October 19, 2009

Here is an interesting article that I received from LP Magazine  regarding employee theft.  I often wonder why this topic is not spoken about enough? 

 

Curbing Employee Theft
According to a report by i4cp Inc., more than one-quarter (27 percent) of respondents in large companies — those with 10,000 or more employees — said theft in the workplace has risen during the current economic crisis, while 15 percent, regardless of company size, reported that it stayed the same. Human Resource Executive Online

e-Crime Case solved

October 15, 2009

 

Joint police operation nabs suspect in stolen property case

“Operation Interceptor” was a stolen diabetic test strip sting

 

Suspect

Samuel Camerano, Jr.  49 years old

Phoenix resident

e-Crime case solved- Great cooperation 

The Property Crimes Unit of the Peoria Police Department, in partnership with Target Corporation, CVS Pharmacy, EBay and the Maricopa County Attorney’s Office began “Operation Interceptor” in September 2009 after Target contacted Peoria Police regarding a sharp increase in the theft of diabetic test strips.  Undercover officers from Peoria and Buckeye Police Departments made sales of “stolen” test strips to Samuel Camerano, who believed they were stolen property. Camerano in turn sold them for profit on web sites like EBay and to other distributors who would then resell them in bulk back to pharmacies. The test strips for this sting operation were provided by Target and CVS and the suspect was identified with the assistance of EBay and from ads he placed in local news papers advertising that he was purchasing diabetic test strips.

 

During the operation Camerano bought 30 boxes of test strips with a value of $2,254.00 for only $215.00 on five different occasions believing them to be stolen property. The final sale of test strips to Camerano was on October 8, 2009 and he was arrested for trafficking stolen property immediately following the transaction.  In Camerano’s vehicle was a box containing 25 boxes of test strips ready for mailing to an out of state distributor.  A search warrant was served on Camerano’s residence in Phoenix where an estimated $15,000 of test strips was recovered. Additional evidence obtained at his house included cash, computers and a vehicle. While officers were at Camerano’s residence four calls came in on his answering machine from persons with test strips to sell.  One in particular had 13 boxes that the caller provided make, number and expiration date for and they were determined to have been stolen from a Target Store the night before.

 

Camerano was charged with 8 counts of attempted trafficking stolen property in the first degree, a class three felony and 1 count of fraud schemes, a class two felony. Since his arrest there have been no reports of stolen test strips from Target however prior to his arrest they were reporting about $2,000.00 loss in test strips each weekend.

 

This investigation was an example of what can be accomplished when law enforcement, prosecutors and the business community partner together to catch a suspect who was causing significant financial loss to the businesses in our communities.

 

 

 

Mike Tellef

Media Relations Office

Peoria Police and Fire Departments

8351 W. Cinnabar Avenue

Peoria, AZ 85345

CSO- ORC Article

September 29, 2009

While I subscribe that ORC is an issue in retail, I often wonder why all invested parties do not speak loudly about the fact that the dramatic loss of sales associates, incredible Loss Prevention budget cuts, is a significant part of the issue as it exists today. 

I believe people in the C suite would be better served if they listened to the LP leaders within their companies before problems occur.

I also sit back and wonder why we have little to no dialogue around internal theft which continues to lead as the most significant cause of shrink.

Here is a new ORC article with some different views-

http://www.csoonline.com/article/503306/Organized_Crime_and_Retail_Theft_Facts_and_Myths?page=1

For anyone interested in the data sharing I mention in this article, get a hold of Kevin Bitters of Abercrombie & Fitch who leads this effort for them.  It is quite beneficial for those companies involved.

This blog represents my personal views and not the views of my present company or any of my past companies.

LP+eBay Proact= Criminals in Jail

September 25, 2009

Over the last  4 months we have had a significant transformation regarding our (eBay’s)  partnership with retailers.  Proact our program designed to help retailers deal with their ORC issues was relaunched, repositioned, and significantly changed.  The results of the program are very positives and the momentum of the partnerships being built is legendary.

We have experienced a 200% increase in companies proactively working with us to address their ORC issues and the partnership and shared learnings is a great testament of what we can do together when we eliminate rhetoric and the blame game.

This is just a small example of working together and many more to celebrate…..

http://www.courant.com/news/connecticut/hc-west-hartford-cvs-0925.artsep25,0,4232525.story 

 

Join our Linked in group eBay Partners with Loss Prevention Professionals.  If you would like to have your company join Proact, send me an email pajones@ebay.com – It is free and effective..

Have a great weekend.

LP Magazine Article

September 21, 2009

For the past three months   

LP Magazine Article

the global director of retail relationships. During my short tenure, I

have already spent considerable time meeting with and listening to

loss prevention leaders from across the country, while at the same

time learning about the systems and processes that eBay uses to

ensure our site is well-trusted by our buyers and sellers.

We have recently enhanced our Proact program, implemented

truly proactive measures to strengthen the trust and safety on

our site, and worked to increase the support we provide to our

retail partners. To date we have over 100 retailers participating in

Proact and together we are making progress at building productive

partnerships to reduce retailers’ issues with organized retail crime

(ORC).

Here are some specific issues on which we are partnering

with retailers:

Working with you to address stolen goods issues.

Implementing exception reporting to deter and indentify bad actors.

Conducting “lessons learned” reviews on adjudicated cases.

Implementing proactive deterrent product signing in high-risk

categories.

Assisting in managing undercover accounts used by retailers.

Verifying product supply chains when deemed necessary.

Providing dishonest employee records when appropriate.

Utilizing geo-mapping tools to scan for high-loss items from

burglaries and ORC hits.

Conducting monthly training calls for Proact members.

Creating a monthly newsletter to address relevant topics and

inform the LP community.

Utilizing an on-site police blotter to highlight cases in an effort to

deter bad actors.

I also want to inform my retail partners of eBay’s strong working

relationship with law enforcement officials across the country, from

FBI and DEA to local police jurisdictions. In fact, eBay proactively

trains over 1,000 law enforcement professionals yearly. We also have

a program called Leads Online designed to proactively assist law

enforcement to review eBay’s site and listed merchandise 24 hours

a day, 7 days a week. No one else in e-commerce comes close to

allowing this kind of robust access to their platforms.

Since joining eBay, I’ve enjoyed working with retail friends who

have asked for my help and input as they design their approach

to fight ORC. A key lesson I learned during my retail career is that

ORC is best deterred within the four walls of the store. I preferred a

I have been working at eBay as

PARTNERING WITH RETAILERS

We at eBay want to collaborate

with retailers and have found

that we make the most impact

on this issue when we work

together. Stolen goods sold on

our site hurts our brand as well

as the sellers and buyers who

help us make eBay a trusted

e-commerce marketplace.

well-trained, well-positioned associate over almost any other tool in

my tool box.

It is not a secret that too many of my retail friends have fewer

sales and LP associates than in prior years. This demands a shift

towards more resources invested in training associates on how

to approach shoplifting rings. When that fails, the second line of

defense is a strong LP program that strikes a balance between

people, process, and technology. If these two protective measures

fail, then it is time to chase the problem and lean on all of the

collaborative relationships built between retailers, malls, law

enforcement, and partners like eBay.

Lastly, I recommend retailers share loss data at every

opportunity—track your losses by category, time of day, day of the

week, section of store, LP staffing models, and other criteria. A true

leader in sharing loss data to address ORC that is worth emulating is

Abercrombie & Fitch.

We at eBay want to collaborate with retailers and have found that

we make the most impact on this issue when we work together. Stolen

goods sold on our site hurts our brand as well as the sellers and

buyers who help us make eBay a trusted e-commerce marketplace.

I am proud of eBay’s accomplishments and robust activity when

it comes to fighting crime, but we want to do even more. Through

strategic partnerships with retail leaders, I know we will.

by Paul Jones

Paul Jones is Global

Director of Retail

Relationships.

Contact him at

pajones@ebay.com.

 

I have been working at eBay as

PARTNERING WITH RETAILERS

We at eBay want to collaborate

with retailers and have found

that we make the most impact

on this issue when we work

together. Stolen goods sold on

our site hurts our brand as well

as the sellers and buyers who

help us make eBay a trusted

e-commerce marketplace.

well-trained, well-positioned associate over almost any other tool in

my tool box.

It is not a secret that too many of my retail friends have fewer

sales and LP associates than in prior years. This demands a shift

towards more resources invested in training associates on how

to approach shoplifting rings. When that fails, the second line of

defense is a strong LP program that strikes a balance between

people, process, and technology. If these two protective measures

fail, then it is time to chase the problem and lean on all of the

collaborative relationships built between retailers, malls, law

enforcement, and partners like eBay.

Lastly, I recommend retailers share loss data at every

opportunity—track your losses by category, time of day, day of the

week, section of store, LP staffing models, and other criteria. A true

leader in sharing loss data to address ORC that is worth emulating is

Abercrombie & Fitch.

We at eBay want to collaborate with retailers and have found that

we make the most impact on this issue when we work together. Stolen

goods sold on our site hurts our brand as well as the sellers and

buyers who help us make eBay a trusted e-commerce marketplace.

I am proud of eBay’s accomplishments and robust activity when

it comes to fighting crime, but we want to do even more. Through

strategic partnerships with retail leaders, I know we will.

by Paul Jones

Paul Jones is Global

Director of Retail

Relationships.

Contact him at

pajones@ebay.com.

 

I have been working at eBay as

PARTNERING WITH RETAILERS

We at eBay want to collaborate

with retailers and have found

that we make the most impact

on this issue when we work

together. Stolen goods sold on

our site hurts our brand as well

as the sellers and buyers who

help us make eBay a trusted

e-commerce marketplace.

well-trained, well-positioned associate over almost any other tool in

my tool box.

It is not a secret that too many of my retail friends have fewer

sales and LP associates than in prior years. This demands a shift

towards more resources invested in training associates on how

to approach shoplifting rings. When that fails, the second line of

defense is a strong LP program that strikes a balance between

people, process, and technology. If these two protective measures

fail, then it is time to chase the problem and lean on all of the

collaborative relationships built between retailers, malls, law

enforcement, and partners like eBay.

Lastly, I recommend retailers share loss data at every

opportunity—track your losses by category, time of day, day of the

week, section of store, LP staffing models, and other criteria. A true

leader in sharing loss data to address ORC that is worth emulating is

Abercrombie & Fitch.

We at eBay want to collaborate with retailers and have found that

we make the most impact on this issue when we work together. Stolen

goods sold on our site hurts our brand as well as the sellers and

buyers who help us make eBay a trusted e-commerce marketplace.

I am proud of eBay’s accomplishments and robust activity when

it comes to fighting crime, but we want to do even more. Through

strategic partnerships with retail leaders, I know we will.

by Paul Jones

Paul Jones is Global

Director of Retail

Relationships.

Contact him at

pajones@ebay.com.

I have been working at eBay as

PARTNERING WITH RETAILERS

We at eBay want to collaborate

with retailers and have found

that we make the most impact

on this issue when we work

together. Stolen goods sold on

our site hurts our brand as well

as the sellers and buyers who

help us make eBay a trusted

e-commerce marketplace.

well-trained, well-positioned associate over almost any other tool in

my tool box.

It is not a secret that too many of my retail friends have fewer

sales and LP associates than in prior years. This demands a shift

towards more resources invested in training associates on how

to approach shoplifting rings. When that fails, the second line of

defense is a strong LP program that strikes a balance between

people, process, and technology. If these two protective measures

fail, then it is time to chase the problem and lean on all of the

collaborative relationships built between retailers, malls, law

enforcement, and partners like eBay.

Lastly, I recommend retailers share loss data at every

opportunity—track your losses by category, time of day, day of the

week, section of store, LP staffing models, and other criteria. A true

leader in sharing loss data to address ORC that is worth emulating is

Abercrombie & Fitch.

We at eBay want to collaborate with retailers and have found that

we make the most impact on this issue when we work together. Stolen

goods sold on our site hurts our brand as well as the sellers and

buyers who help us make eBay a trusted e-commerce marketplace.

I am proud of eBay’s accomplishments and robust activity when

it comes to fighting crime, but we want to do even more. Through

strategic partnerships with retail leaders, I know we will.

by Paul Jones

Paul Jones is Global

Director of Retail

Relationships.

Contact him at

pajones@ebay.com.

Emerging Trends in Loss Prevention- King Rogers

September 13, 2009

This is an article from the Rila LP Newsletter.  The author, King Rogers is a friend and an Icon in our industry.  Take a read and check out the Rila website to read more great articles.  www.rila.org

Emerging Trends in Loss Prevention Circa 2009
King Rogers | Principal & Co-Founder

King Rogers

King Roger’s article

9-11-2009 Thoughts

September 11, 2009

I have taken notice over the last few years on how forgiving and willing to forget we as Americans are.  I find it fascinating and at times refreshing that as Americans we are forgiving and tend to give people a second chance. 

You only need to look at the coverage of Michael Jackson, and Ted Kennedy’s funerals to see Americans who were willing to put aside any mistakes these two people have made and focus on their positive contributions.  I think that is a real positive piece of our society.

I flew today from Berlin to Washington, DC and thought a lot about the tragedies that occurred on September, 11, 2001. 

I found it odd and quite sad that flying on United Airlines, and into the states during the entire 8 hour flight no-one mentioned anything about the losses on September 11, 2001.  In my walks through Customs, Immigration and through the airport there were no reminders of this tragic event. 

In a few hours the world as we knew it changed.  We pulled together as a society, mourned and offered support for what would begin a new war on terror. We stood strong, adopted new rules, learned and adapted to new security measures, and watched for the last 8 years daily stories about Afghanistan, Pakistan and Iraq.  Names like the Taliban and Al Qaeda are part of our common knowledge. 

We learned a new balance between our freedom and our security, that has had profound impact on how we travel, think, and who we elect.

My hope is we take some time today and say a prayer for all of the lost victims of 9-11-2001 and their families.  I will also say a prayer for our men and women across the world that work daily to keep us and our families safe.

I will be saying  an additional prayer that we as Americans ensure that we do not forget the events and lessons of September 11, 2001 and that we ensure that we educate our young and our politicians that the safety of our country is critical and should be on the top of their lists.

We need to support those people who are charged with protecting us domestically and abroad and we simply cannot afford to let our guard down and let this enemy kill innocent Americans ever again.  The stakes are too high for us to forget what happened on September, 11, 2001.

God Bless America and those that protect her.